1. What is Rowan & Rye?
Rowan & Rye is a fashion label established in 2009 with a clear mission: to offer unique, elegant pieces with soul. Every garment is carefully curated or designed to reflect style, confidence, and personality.
More than just a store, we are a family that has brought smiles to over 50,000 customers across the globe.

2. How can I place an order?
Placing your order is super simple:

• Browse our online store and pick your favourite pieces.
• Click “Add to Cart” and then “Checkout”.
• Enter your shipping and payment details securely.
• You will receive an email confirming your order straight away.

3. How long will my order take to arrive?
Delivery times vary depending on the destination and the item selected.
Generally, you can check our estimated shipping times here.
We work with international workshops and suppliers, so occasionally there might be slight delays during peak demand seasons or holidays.

4. Can I track my order?
Absolutely!
Once your order has been dispatched, you will receive an email with your tracking number.
You can check the status of your shipment directly on our website or via the courier’s platform.

5. What do I do if my order arrives damaged or incorrect?
If your order doesn’t arrive in perfect condition, no worries.
Just contact us within 30 days of receiving your package and attach a photo of the item.
We will sort it out by replacing it or refunding the amount quickly and hassle-free.

6. What payment methods are available?
We accept multiple 100% secure payment methods, including:

• Credit/Debit cards (Visa, Mastercard, American Express, UnionPay...)
• Digital wallets (Google Pay, Apple Pay, among others)
• Other options depending on availability in your region.

7. Do you have a refund policy?
Yes, we do.
You can view our Refund Policy here, where you will find all the details regarding returns, timeframes, and conditions.

8. How can I contact Rowan & Rye?
Our team is here to help with any questions or queries you might have.
You can reach us via:
📧 Email: info@rowanrye.com
💬 Contact Form: Available on our website.